New digital experience for etiql

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Project:
Service:
Channel:
Year:
Project:
etiql
Service:
Shop Development
Channel:
Online Shop (Shopify)
Year:
2023
etiql is a premium brand for sustainable lifestyle essentials - built on a business model that deliberately thinks radically differently. Instead of relying on intermediaries, all products are sourced directly from selected manufacturers. High-quality, durable materials meet timeless design - always with the ambition to do justice to both the planet and the people along the value chain. Through its membership model, customers not only benefit from fair pricing, but also become part of a community that places quality, responsibility, and conscious consumption at its core.
Our task was to optimize the existing online shop in a way that digitally reflects this high brand standard - while simultaneously elevating functionality to the next level.
Our task was to optimize the existing online shop in a way that digitally reflects this high brand standard - while simultaneously elevating functionality to the next level.
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On the frontend, the primary focus was the complete restructuring of the subscription model - enabling more intuitive selection, a clear pricing logic, and a seamless checkout experience. In addition, numerous further optimizations were implemented, including color swatches, a detailed size chart, improved filter and search functions, a wishlist feature - and many other refinements that significantly enhanced the overall user experience.
On the backend, we implemented an optimized member management system, improved newsletter management, introduced a performance dashboard, and optimized overall shop performance, including speed optimization and GA4 migration. Furthermore, the complex stock management system was revised and product migration significantly simplified.
On the backend, we implemented an optimized member management system, improved newsletter management, introduced a performance dashboard, and optimized overall shop performance, including speed optimization and GA4 migration. Furthermore, the complex stock management system was revised and product migration significantly simplified.

The result was a noticeable increase in conversion rate, an improved user experience, and a technical setup that enables long-term scalability - both in terms of performance and customer satisfaction.
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